Main Menu
Articles Home
Most Popular Articles
Top Authors
Submit Articles
Submission Guidelines
Link to Us
Contact Us

Translate this page

Home / Business

The Cost of Miscommunication

By:Kelly J. Watkins, MBA

Using jargon, technical terms, abbreviations, and specialized vocabulary in email messages is filled with peril. This language can lead to miscommunication. And, this misinterpretation of terminology can be expensive in many ways.

1. It can affect your professional relationships.

2. It can make you, or your company, liable.


Miscommunication can jeopardize business relationships. Using jargon can crush the rapport you have worked so hard to build with customers or coworkers.

To read more on avoiding miscommunication visit:

A reader who receives an email message filled with technical terms and industry jargon may have several reactions – none of them good. For example, the reader may become irritated, aggravated, or mad. It’s a natural human reaction to become defensive when you encounter something you don’t understand.

The reader may also think you’re trying to be condescending, or that you’re trying to show off. At the very least, the reader will become frustrated. The person may, or may not, bother to ask you to “translate.”

Why subject your customers or coworkers to that type of treatment? Don’t take the chance of ruining a good relationship with people by sending them information they cannot understand in email messages.


If a customer misunderstands information you have provided via email, and then acts upon it, who is responsible if something goes wrong? There are liability issues involved with miscommunication.

For example, let’s say you are providing financial data to a customer, and he/she misunderstands that information. If the customer makes a decision based on the miscommunication, it could lead to costly mistakes.

The “cost” to the customer may be monetary. The “cost” to you may be a loss of credibility. Misinterpretations can be expensive and embarrassing. To learn more ways to avoid misinterpretation visit:

Why take the risk? Don’t put yourself or your customer in a risky situation. Try to use clear wording and avoid potentially confusing technical jargon.

Digg Blink Stumble Spurl Reddit Netscape Furl

Article keywords: email, commmunication, business, marketing, customer service

Article Source:

Kelly J. Watkins, MBA, Louisville, KY. Visit: to order, Email Etiquette Made Easy (a comprehensive guide filled with exercises & examples) or for tips on communication & customer service! (812) 246-2424 or

Related Articles
  • 1). 0% Credit Cards  By : Neil Brown
    These days, credit cards in the UK are competing with each other on two very attractive offers with a he

  • 7). 10,000 In Credit  By : Jim Kennedy
    $10,000 In Credit..Guaranteed! Go to,000.htm About the Author None


© 2013 - Privacy Policy